Now Hiring: Marketing Lead – San Francisco, CA

About Us
We support companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.

We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling,

Lead our client investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. our client was founded by Eric Ries, an entrepreneur, New York Times best-selling author, and the creator of the Lean Startup methodology.

The Role
We are seeking a marketing lead to help build our brand and reputation. The marketing lead brings a strong understanding for B2B marketing with experience in digital (web, social, email, virtual event production, analytics and measurement) as well as content and thought leadership development (supporting event speaking, blog posts, newsletters, and research reports).

Working directly with our Head of Marketing, this role will have the opportunity to collaborate across multiple teams and stakeholders to define and execute marketing initiatives for our client’s variety of audiences. You will be part of a fast-growing team to build the brand and expression for a company with an ambitious mission to help the companies that want to change the world.

You are:

    • A multi-channel marketer that can execute holistic and individual channel strategies across web, social, events, content, email, etc.
    • A digital native: you live and breathe digital mediums and have a strong interest in learning and exploring new technologies and tools.
    • A storyteller that loves to define narratives and bring a brand’s story to life through smart marketing executions.
    • Good at managing multiple work-streams and prioritizing projects.
    • A strong collaborator, able to work with multiple stakeholders and manage feedback.
    • Looking for an opportunity to work in a fast-paced environment and to take projects from start to finish.

We’re looking for someone who has:

    • 4-6 years in marketing, with at least 2 years in B2B.
    • A strong understanding of B2B sales and marketing funnels.
    • Experience working at a technology/product company or internal agency marketing team.
    • Experience defining narratives for complex industries or introducing challenger brands into an incumbent industry.
    • Experience working across a range of marketing executions, including managing websites, email newsletters, virtual event production, social media, conference & event speaking.
    • Experience collaborating on cross-functional teams including working with designers, developers, writers.

Nice to haves:

    • Experience in financial services/fintech.
    • Experience working on small, nimble teams or a startup environment.
    • Experience working with a variety of marketing software and platforms (e.g. Mailchimp, a website CMS, CRMs, Google Analytics, social media monitoring tools) or strong competency and interest in picking up new tools.

Benefits include:

    • People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to diversity, equity, and inclusion.
    • Excellent medical, dental and vision benefits.
    • A commitment to a sustainable work environment, including an unlimited vacation policy that requires team members take a minimum of three weeks vacation per year.
    • 401k.
    • Cell phone reimbursement.
    • Computer and home office setup.

We are deeply committed to inclusion and is an equal opportunity workplace. We believe the work of building a welcoming and representative culture is a team effort, and every team member is expected to participate in it.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal and regulatory requirements.

We make necessary accommodations to our application and interview processes for candidates with disabilities.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

Now Hiring: Senior Software Engineer – New York City

The Role
The Senior Exchange Software Engineer will lead development of core components of the Stock Exchange Software Platform ranging from Matching Engine to the FIX Gateways to SIP connectivity with high familiarity of the performance profiles and best development practices. This individual will be joining a small team and have the opportunity to establish efficient processes that enforce accountability and well-oiled collaboration. This is a great opportunity to have lasting impact on a project central to the company’s operation.

You are:

    • Experienced coding in Java and understand the performance characteristics that are key for high-throughput applications.
    • Proficient at multithreading and performance-oriented programming.
    • Looking to continuously grow in an environment that allows for experimentation and learning.
    • Adept with clearing, trading, and/or managing risk.
    • Excited about all stages of the product life cycle including design, experimentation, implementation, testing, release, deployment, monitoring, troubleshooting, maintenance and iteration.

We’re looking for someone who has:

    • Experience working on software serving the financial industry specifically Securities Exchange or a member firm that interfaces with an Exchange.
    • A deep understanding of how data flows through a Securities Exchange and the performance characteristics of an Exchange Platform.
    • Exposure to sending and/or managing orders sent to or received from a securities exchange.

Nice to haves:

    • A strong preference for simplicity, readability and maintainability over cleverness.
    • Experience participating in small, diverse teams that prioritize people over process, working software over documentation and responding to change over following a plan.
    • You already embrace Lean Startup methodology, experimentation and feedback-oriented development.
    • You have aesthetic preferences for code and want to be part of a small team devoted to evolving quality software together.

Benefits include:

    • People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to diversity, equity, and inclusion.
    • Excellent medical, dental and vision benefits.
    • A commitment to a sustainable work environment, including an unlimited vacation policy that requires team members take a minimum of three weeks vacation per year.
    • 401k.
    • Cell phone reimbursement.
    • Computer and home office setup.

Our client is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.

Our client is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

Now Hiring: Mid Market Sales Director – Lehi, Utah

Description

Our Mid-Market Sales Director will work closely with our fast growing team, to help cultivate and shape the future of Weave. If you are competitive, financially motivated and capable of sharing strategies to our team, we’re excited to talk with you. As the Mid- Market Sales Director you will:

  • Lead our Mid-Market Sales Team
  • Help define Account Executives (AE) goals with the leadership team and implement processes, infrastructure and hiring to execute against set goals and quotas
  • Consistently coach and develop the AEs to reach and exceed goals
  • Collaborate with our Sales and Marketing teams to optimize pipeline and sales
  • Use Salesforce.com to maintain excellent records and report on AE activity and metrics
  • Effectively train and onboard new AEs
  • Establish methods to articulate and sell all Weave products & services
  • Understand and internalize Weave’s mission and vision and translate them into an AE strategy
  • Participate in regular company and office meetings to share AE progress, identify blockers and drive resolution

Requirements

  • 2+ years experience in Director role within SaaS sales preferably in a Mid-Market capacity
  • Proven track record of success
  • Passion for providing leadership & coaching

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

Now Hiring: Director, Product Marketing – Lehi, Utah

Description

The Product Manager will drive the go-to-market strategy for our client’s product and various features. You will work closely with our development team and sales team to create product positioning, internal enablement, content and campaign strategy and deliver continuous value throughout the entire customer journey.

Responsibilities:

  • Establish the messaging and positioning for our products and features and bundles
  • Define, build and execute the go-to-market, launch timeline, content strategy and communication plan for new feature releases for both current customers and prospects
  • Work closely with development, sales, customer success, training and onboarding to drive consistency around how we talk about our company and our products
  • Create enablement material for our sales team around users, personas, market fit, competitive advantage and benefits
  • Build campaigns to support customer acquisition, customer retention and customer upsells
  • Deliver continuous value around our products throughout the entire customer journey
  • Support new market launches with competitive research, messaging recommendations and product positioning for new industries

Requirements

  • Bachelor’s degree in Marketing, Business, or a related field
  • 3+ years in a product marketing role
  • 2+ year in content creation

Competencies:

  • You have a proven ability to work cross-functionally to mobilize internal teams to deliver continuous value to customers
  • You can write! You are as comfortable writing short-form website content as you are writing internal strategy documents
  • You take a lot of initiative, but are continuously collaborative
  • You are a critical thinker and can scope the entire customer journey while making tactical impact with email campaigns, sales enablement pieces, sales training, etc.
  • You can communicate complex ideas and timelines to diverse audiences and stakeholders to gain consensus

Benefits

  • Medical, Dental, & Vision
  • 401k
  • Short & long term disability
  • Flexible time-off
  • more!

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

Now Hiring: Contact Center Director – Draper, Utah

About the Position:

Our Client’s business is growing and we are looking for an experienced self-starter to fill our Contact Center Director role. The Contact Center Director will be directly responsible for the planning and execution of all contact center operations which includes our patient- and provider-facing contact centers, WFM, and Quality.

Required Experience:

  • Must have at least 8+ years of call center leadership and operations experience in rapid growth companies

  • Proven track record in driving sales in an inbound (warm lead) environment

  • Experience leading and scaling small to large call centers

  • Professional presentation delivery (client and internal facing experience)

  • Project management responsibility for department-level projects

  • Omni-channel implementation experience (Chat and/or Email)

Preferred Experience:

  • Leadership experience in both inbound B2B and inbound B2C call centers

  • Client facing presentation skills

  • Our call centers work directly with patients and providers so experience in Insurance (especially Medicare related products) and Provider Relations/Networks is preferred

Essential Functions & Responsibilities:

  • Strategically focused on improving and scaling our contact center operations

    • Develop strategies regarding future needs and enhancements that align with company goals

    • Proactively work towards reducing customer complaint drivers

    • Lead planning efforts to scale the contact center to handle a changing volume and complexity of incoming customer interactions

    • Partner with Marketing, Sales and Customer Engagement teams to develop strategies that ensure that our client is successfully branded in every interaction

    • Develop strategies to improve conversion and customer satisfaction metrics

  • Tactically focused on ensuring strategic initiatives are successfully implemented, documented and are evaluated regularly

    • Analyze, benchmark and drive conversion and customer satisfaction metrics

    • Design and deliver results for key performance indicators to meet and exceed department goals and expectations

    • Leads collaboration efforts with other departments and external vendors to identify and resolve system or process issues before those issues impact service

  • Organization & Planning

    • Develop and implement effective work force planning and optimization of staffing resources

    • Create and regularly review standard operating procedures; develop and implement approved process and/or operational improvements, and verifies adherence to policy

    • Work closely with leadership teams across other departments to execute and lead on overall initiatives and business plans.

  • Grow & Develop the Contact Center Team

    • Build and develop the current contact center leadership and high potential staff to prepare for future growth

    • Oversight of Consultants (Service and Sales) and Provider Relations (Service) agents including: hiring, retention, performance management, and succession planning

Qualifications:

  • 8+ years of progressively responsible general management/operations experience in a rapid-growth technology company with proven track record of success.

  • The ideal candidate will have managed small to large call center teams (50 to 500+ employees) including direct management of Manager/Sr. Manager level employees

  • A team player who is self-motivated, persistent, and proactive in driving results but can be creative and flexible in overcoming obstacles.

  • Resourceful problem solver, powerful critical thinker

  • Has managed and scaled budgets

  • Superior leadership, interpersonal and communications skills

  • Excellent time management skills

  • Microsoft Office (PowerPoint, Excel, and Word) skills required

  • Experience with Avaya Aura, CTI Suite, TASKE, NICE IEX, SiSense helpful

  • Ability to produce analysis and recommendations that can be easily understood.

  • Must be self-motivated and able to work independently

  • Must be detail oriented and organized

  • Coachable, driven to improve self and the business

  • Able to communicate effectively with all level of employees.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

If something goes wrong, email your application to jobapply [at] connectedwell.com with “Director, Contact Center” in the subject