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Now Hiring: Head of Finance – NYC or SF (remote OK in CA, NY, MD or VT)

The Role
As our first dedicated finance hire, this individual will be responsible for bringing our finance function in-house and laying the foundation for our next phase of growth. The Head of Finance will work cross-functionally as an enabler of our business teams, supporting them in resource allocation, and taking ownership of their budgets. Our company is committed to being responsible stewards of our runway, and this individual will be the ultimate champion of these practices within the organization.

You are:

    • Adept at developing financial models, introducing greater sophistication and detail to our forecasting and budgeting processes as we grow.
    • Collaborative and build strong cross-functional relationships; applying business judgement and financial insights to influence key decisions.

We’re looking for someone who has:

    • A proven ability to model business opportunities and size markets.
    • Direct accounting experience at Big Four firm or within a corporate environment.
    • Experience building and owning pieces of a finance function at an early stage company.
    • Strong process orientation with meticulous attention to detail.
    • A track record of partnering with clients and colleagues to drive successful outcomes.
    • Entrepreneurial spirit and desire to build and innovate financial services in a fast-paced dynamic environment.

Nice to haves:

    • You already embrace Lean Startup methodology, experimentation and feedback-oriented development.
    • Experience in SaaS or financial services a plus.
    • CPA.

Benefits include:

    • People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to diversity, equity, and inclusion.
    • Excellent medical, dental and vision benefits.
    • A commitment to a sustainable work environment, including an unlimited vacation policy that requires team members take a minimum of three weeks vacation per year.
    • 401k.
    • Cell phone reimbursement.
    • Computer and home office setup.

Our company is deeply committed to inclusion and is an equal opportunity workplace. We believe the work of building a welcoming and representative culture is a team effort, and every team member is expected to participate in it.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal and regulatory requirements.

We make necessary accommodations to our application and interview processes for candidates with disabilities.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

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Now Hiring: Customer Support Representative (Full-Time) – Thanksgiving Point, Utah

Note: We are hiring individuals to work either in our office (Thanksgiving Point) or remotely from anywhere in Utah.

We support small business owners by providing an all-in-one platform to help them communicate with, and grow their customer base. With our complete business toolbox, small businesses can streamline all their communication, payments and marketing – all from one place – and continually provide a phenomenal customer experience.

At the core of our growth are our people. We are passionate about providing an amazing workplace for talented people who demonstrate our core values: Hungry, Creative, and Caring. In 2019, we received several significant awards, including the Fortune 100 Best Companies, Forbes Cloud 100, and Inc. 5000 fastest-growing companies.

Description

In this full-time role you will get to help our customers continually love us by being their superhero in answering the basics on how our products work. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner.

  • Answer all incoming calls and quickly assess (within five minutes or less) if you can resolve their issue. If not, then using your knowledge and resources transfer to the right team to get the issue fully resolved.
  • Ability to work between 20 to 29 hours a week working 5 days a week
  • Ability to work in a fast-paced, busy Customer/Tech Support team.
  • Ability to multi-task to drive an amazing customer experience that makes our customers smile. This can be done through phone, chat or email channels.
  • Resolve issues with basic troubleshooting
  • Save the day for our customers

Requirements

  • Minimum of 1 year of Customer Support/Service experience in general.
  • Excellent communication skills both written and verbal as you will be, not only working with our customers, but also your peers to get issues resolved.
  • Basic understanding of software products (desktop & mobile).
  • Background in technology, computer skills, and customer service
  • Basic computer skills (working with browsers, spreadsheets, and text documents).
  • Ability to troubleshoot and resolve basic customer issues.
  • You are hungry to learn, caring towards others, and creative in your problem solving.
  • You are customer obsessed. You are driven to make our customers smile and are willing to move a mountain to accomplish this.

Benefits

  • Short & long term disability
  • Flexible time-off
  • Free Haircuts (Onsite Salon)
  • Best maternity & paternity policy in Utah
  • Commuter benefits (UTA Pass)
  • Our in-house coaching initiative: Help clarify goals, gain self-awareness, commit to action steps, etc.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

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Now Hiring: Part-Time Customer Support Role in Lehi, Utah (or Remote in Utah)

Photo by Berkeley Communications on Unsplash

NEW! Click here to use our chat bot to get all the details & apply quickly & easily.

Our client is immediately seeking to fill several Customer Support positions in Utah and will allow people to work remotely from anywhere in the state of Utah!

This part-time role is perfect for people who are in school, or who want to work around their busy life, or looking for an opportunity to get in with one of the fastest-growing tech companies in the #SiliconSlopes.

Description

In this part-time role you will get to help our customers continually love us by being their superhero in answering the basics on how our software works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner.

In this role, you will:

  • Do work that matters: Help our small businesses be excellent through learning and using our great software. When you help our customers win, you help their customers win which helps keep the economy going!
  • Work part-time (20-29 hours/week). (We hire full-time roles all the time, but give all existing part-time employees first pick!)
  • Work remotely from anywhere in Utah.  When it’s safe to be in the office again, you will have the option to work in-office or stay remote from anywhere in Utah
  • Answer incoming calls, chats or emails and quickly assess (within five minutes or less) if you can resolve their issue. If not, then using your knowledge and resources transfer to the right team to get the issue fully resolved.
  • Resolve issues with basic troubleshooting
  • Save the day for our customers!
  • Grow and learn with the support team! There are always opportunities for advancement, learning, training and more
  • Continue to be awesome and do awesome things for all our people (internally and externally)
  • Work with great people every day

Minimum Requirements

  • Minimum of 1 year of Customer Support/Service experience in general.
  • Excellent communication skills both written and verbal as you will be, not only working with our customers, but also your peers to get issues resolved.
  • Basic computer skills (working with browsers, spreadsheets, and text documents).
    Ability to troubleshoot and resolve basic customer issues.
  • Willingness to work 20-29 hours/week across any 5 days each week.

Preferred Qualifications

  • Basic understanding of software products like ours (desktop & mobile).
  • Background in technology, computer skills, and customer service
  • You are hungry to learn, caring towards others, and creative in your problem solving.
    You are “customer obsessed”. You are driven to make our customers smile and are willing to move a mountain to accomplish this.
  • You have the ability to work in a fast-paced, busy Customer/Tech Support team.
  • You can multi-task to drive an amazing customer experience that makes our customers smile. This can be done through phone, chat or email channels.

Some Benefits & Perks

  • Work with a fantastic, fast-growing team
  • Work remotely anywhere in Utah!
  • You will have access to awesome tools and technology and be trained in new and exciting technology and skills
  • Short & long term disability
  • Flexible time-off
  • Free Haircuts (Onsite Salon)
  • Best maternity & paternity policy in Utah
  • Commuter benefits (UTA Pass)
  • Our in-house coaching initiative: Help clarify goals, gain self-awareness, commit to action steps, etc.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

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Now Hiring: Fullstack Senior Software Engineer – San Francisco or Remote in USA

The Opportunity

  • We are open to full-time remote employees based in North America

As a Full Stack Software Engineer on our Product Engineering team, you will help to build new customer experiences around the search, exploration, and analysis of image, video, and unstructured data. This involves working on novel search interfaces which make powerful capabilities discoverable, as well as building intuitive experiences for interacting with machine learning predictions in facial recognition and text extraction.

Day-to-Day Responsibilities

  • Working closely with customers, design, and product management to develop new features for processing, analysis, and visualization of image and video data
  • Upholding a high standard of code quality through code reviews, unit testing, and continuous refactoring
  • Participating in design discussions for entirely new areas of the product
  • Enabling users to efficiently gain more accurate insights, increasing their day-to-day efficiency
  • Developing a culture around user-centric product engineering

What we’re looking for

  • Professional full-stack development experience in web applications
  • Interest in iterating quickly on the product based on customer feedback
  • Experience shipping software in a production environment
  • Attention to detail and care for providing the highest quality of user experience
  • Familiarity with React or Typescript is a plus
  • Bachelor’s degree in Computer Science (or equivalent)
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Now Hiring: Senior Software Engineer, Frontend – San Francisco (*remote optional)

The Opportunity

*(this client is open to full-time remote employees based in North America)

As a Frontend Software Engineer, you will help to build new customer experiences around the search, exploration, and analysis of image, video, and unstructured data. This involves working on novel search interfaces which make powerful capabilities discoverable, as well as building intuitive experiences for interacting with machine learning predictions in facial recognition and text extraction.

Day-to-Day Responsibilities

  • Building a modular, maintainable frontend platform by contributing to our growing UI component library
  • Upholding a high standard of code quality through code reviews, unit testing, and continuous refactoring
  • Working closely with customers, design, and product management to develop novel interfaces for processing, analysis, and visualization of image and video data
  • Driving frontend architecture and development decisions, initially as an individual contributor, but with opportunities for mentorship and management as the team scales
  • Developing a culture around user-centric product engineering

What we’re looking for

  • Professional experience in frontend engineering with modern Javascript (ES6/ES7/ES8) and React
  • Familiarity with webpack and/or Typescript is a plus
  • Desire to be part of the product/market fit stage of a company, with an appreciation for a hypothesis-driven culture
  • Curiosity for computer vision, AI, and data processing
  • Attention to detail and care for providing the highest quality of user experience
  • Bachelor’s/Master’s/Graduate degree in Computer Science (or equivalent)
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Now Hiring: Lead Software Engineer – San Mateo, California or Austin, Texas

The Role:

The Tech Lead / Engineer will liaise closely with technical and non-technical members of the business to deliver strategic initiatives focused on supporting and maintaining an in-market SaaS product. The ideal candidate has experience leading a small scrum team, a strong track record of providing hands-on technical product support, and a passion for diving into the code to perform root cause analysis. You are relentlessly curious and driven to dig into a functional area and understand its nuances.

This role has three primary objectives:

  • Lead development and implementation of technical solutions aligned to strategic initiatives

  • Serve as an escalation point for internal customer support and product teams for the Optimizer for Marketing product.

  • Develop and support internal technical tools that will be critical in helping the Customer Success teams better serve our customers.

Qualifications

  • Extensive experience in Java & Spring

  • Advance & Deep understanding of Data Structures, Algorithms, and System Design

  • Must have experience leading a team of up to 5 engineers in a SCRUM environment

  • Strong expertise with 5+ years of experience in building enterprise techniques for large scale distributed system design and data processing.

  • 7+ years experience developing and maintaining SaaS applications

  • Experience leading small agile development team

  • Must have strong SQL skills. MySQL preferred

  • Must demonstrate excellent troubleshooting and problem assessment/solving skills

  • Experience working with large datasets and manipulating schemas

  • Demonstrate ability to build trust and rapport with customers and team members (both inside Customer Success and the wider organization).

  • Well organized, disciplined and able to manage time and priorities effectively

  • Strong oral and written communication skills; you will write bug reports in a clear fashion and be able to articulate complicated interactions in unambiguous terms

  • Hands-on experience with Docker, Hadoop, Cascading, Spark, AWS, DynamoDB, Redshift, Redis, Akka or similar technologies is preferred, but not all required.

Education

  • Bachelor’s or Master’s Degree in Computer Science, Computer Engineering or similar from a top University is preferred

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

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Senior DevOps Engineer – Austin, Texas

 

Our client is seeking a Sr. DevOps Engineer to join their team in Austin, Texas. The new platform is evolving, so this role will focus on implementing the best tools to support our build, deployment, and release.  Additionally, to develop operational processes to support the most flexible and responsive user experience, scaling to 20+ million DAU.

Responsibilities

  • The Sr. DevOps Engineer will contribute to the development and maintenance of the deployment tools as well as monitoring the operation of a complex distributed technology architecture.
  • Architect and build continuous delivery automated pipelines for a suite of microservices
  • A passion for automation and self-healing systems.
  • Creating and managing the engineering build and deployment process across all environments.
  • Execute automated and/or manual test suites throughout projects.
  • Contribute to team improvement initiatives and projects, including testing tools, process improvements, and test automation to improve security, reliability, maintainability, availability, and performance.
  • Monitor application logs and responds to errors.
  • Look for ways to optimize build times and speed up feedback loops.
  • Setup, maintain, and administer software build and deployment methods and tools.
  • Identify development methodologies to continually improve our production practices and efficiency.

Required

  • BS or MS in CS/Engineering or similar.
  • 5+ years’ experience in DevOps supporting Agile Development and CI/CD environments.
  • Experience with designing, automating, and operating secure and scalable Azure infrastructure using NSG, WAF, App Insights, and App Services.
  • Expertise in Python and PowerShell.
  • Proficient with at least one container orchestration solution (Kubernetes a plus).
  • Current and advanced knowledge of build and continuous integration tools with best practices.
  • Experience with log aggregators such as Splunk and Logstash.
  • Expertise in version control systems using Git, Perforce, or Subversion.
  • Ability to build a highly available, automated build-on-demand infrastructure for large development and test teams.
  • A detail-oriented, organized thought process and the ability to prioritize requirements.
  • Strong debugging, profiling, and analytic skills.

Preferred

  • Experience with the build pipelines of Unity3d, Android, and XCode a plus.
  • Experience with Infrastructure and APM monitoring systems.
  • Experience building service level monitoring and alerting tools to help quickly pinpoint, isolate, and resolve issues related to infrastructure, platform services, and applications.

Benefits and Perks 

  • 100% health benefit coverage for you and your dependents! 
  • Performance-based bonuses. 
  • 401K plan and stock options. 
  • Flexible vacation policy. 
  • Great downtown Austin location with extensive nearby dining options and vibrant nightlife. 
  • Employee-driven entertainment, happy hours, and team-building events. 
  • Catered lunches multiple times per week. 
  • Snacks and drinks available in the kitchen. 
  • Casual work environment. 
  • An open, collaborative workspace. 
  • Commuter benefits program. 
  • *** During COVID 19 we are currently working from home

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

Posted on

Now Hiring: Senior DevOps Engineer – Austin

Our client is seeking a Sr. DevOps Engineer to join their team in Austin, Texas. The new platform is evolving, so this role will focus on implementing the best tools to support our build, deployment, and release. Additionally, to develop operational processes to support the most flexible and responsive user experience, scaling to 20+ million DAU.

Responsibilities

  • The Sr. DevOps Engineer will contribute to the development and maintenance of the deployment tools as well as monitoring the operation of a complex distributed technology architecture.
  • Architect and build continuous delivery automated pipelines for a suite of microservices
  • A passion for automation and self-healing systems.
  • Creating and managing the engineering build and deployment process across all environments.
  • Execute automated and/or manual test suites throughout projects.
  • Contribute to team improvement initiatives and projects, including testing tools, process improvements, and test automation to improve security, reliability, maintainability, availability, and performance.
  • Monitor application logs and responds to errors.
  • Look for ways to optimize build times and speed up feedback loops.
  • Setup, maintain, and administer software build and deployment methods and tools.
  • Identify development methodologies to continually improve our production practices and efficiency.

Required

  • BS or MS in CS/Engineering or similar.
  • 5+ years’ experience in DevOps supporting Agile Development and CI/CD environments.
  • Experience with designing, automating, and operating secure and scalable Azure infrastructure using NSG, WAF, App Insights, and App Services.
  • Expertise in Python and PowerShell.
  • Proficient with at least one container orchestration solution (Kubernetes a plus).
  • Current and advanced knowledge of build and continuous integration tools with best practices.
  • Experience with log aggregators such as Splunk and Logstash.
  • Expertise in version control systems using Git, Perforce, or Subversion.
  • Ability to build a highly available, automated build-on-demand infrastructure for large development and test teams.
  • A detail-oriented, organized thought process and the ability to prioritize requirements.
  • Strong debugging, profiling, and analytic skills.

Preferred

  • Experience with the build pipelines of Unity3d, Android, and XCode a plus.
  • Experience with Infrastructure and APM monitoring systems.
  • Experience building service level monitoring and alerting tools to help quickly pinpoint, isolate, and resolve issues related to infrastructure, platform services, and applications.

Benefits and Perks

  • 100% health benefit coverage for you and your dependents!
  • Performance-based bonuses.
  • 401K plan and stock options.
  • Flexible vacation policy.
  • Great downtown Austin location with extensive nearby dining options and vibrant nightlife.
  • Employee-driven entertainment, happy hours, and team-building events.
  • Catered lunches multiple times per week.
  • Snacks and drinks available in the kitchen.
  • Casual work environment.
  • An open, collaborative workspace.
  • Commuter benefits program.
  • *** During COVID 19 we are currently working from home

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

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Now Hiring: Staff Front End Engineer – San Francisco, CA

About the Role

As a Staff Front End Engineer, you’ll focus on bringing the Company vision to life. You’ll collaborate with other engineers, designers, and product managers to execute on a broad range of projects. This could include building exciting new user experiences, optimizing website performance to make our pages blazingly fast, or researching new technologies to improve our frontend stack.

Responsibilities

  • Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency.
  • Work closely with product managers and designers to create useful and polished user experiences.
  • Write incredible new components using React, Redux, CSS Modules, GraphQL, and Typescript.
  • Explore new frameworks, languages, and processes while also being able to discuss when (or when not) to use them.
  • Mentor a growing team of multidisciplinary engineers on FE standards and best-practices.
  • Participate in a culture that values thoughtful code reviews and frequent deploys.
  • Mentor others less experienced with frontend technologies

Must-Have Qualifications

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

  • 6+ years of industry experience in web development
  • A deep understanding of JS beyond libraries or frameworks (i.e. not just React)
  • A familiarity with robust FE tooling to support our growing team
  • You know what it means to write high quality, maintainable, testable code, and you enjoy doing it.
  • You can break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products.
  • You’re curious, you’re data-driven, you love to ask questions, and you think critically about problems.
  • You’re comfortable communicating about your work with both technical and non-technical team members, including fellow engineers, product managers, designers, and analysts.
  • You love delivering value to your users and your teammates through your work.

Nice-to-Have Qualifications

  • An appreciation for good design, and the desire to translate visual ideas into working, beautiful code
  • SEO/SEM experience
  • A love of writing documentation and tests to keep your code maintainable for years to come
  • Detailed knowledge of responsive CSS, the box model, semantic markup, and HTML5
  • You’ve owned and driven the development of complex projects or feature areas over the course of several months or years.
  • You’ve demonstrated your ability to thrive in a fast-paced startup environment.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.

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Now Hiring: Director, Customer Community and Enablement – Salt Lake City Area, Utah

We are immediately seeking a talented community and customer-engagement developer to join us in helping create the first customer-driven community for our clients. This is a role where you will build, from scratch, our customer-engagement platform, community and engagement strategy. You will support and enable our customers to help themselves and help eachother through our online engagement platform. You must have experience BUILDING online support communities from scratch or through software where there is nothing existing today.

Description

  • Lead the efforts to procure and deploy a community platform and knowledge base
  • Oversee a team of trainers, content developers, and learning designers
  • Ensure consistency of internal and external documentation
  • Develop world class self help resources that allow our customers to get effective help
  • Partner with the Product team to produce release notes, and how-to documentation

Requirements

  • Successfully deployed and managed a large scale community platform
  • Run Training teams that have successfully produced and delivered learning materials and experiences for audiences of all sizes
  • Experience leading teams
  • Successfully scaled training teams to support rapid customer growth
  • Experience with learning management systems, community platforms, and knowledge bases

Benefits

  • Medical, Dental, & Vision
  • 401k
  • Short & long term disability
  • Flexible time-off
  • Free Haircuts (Onsite Salon)
  • Best maternity & paternity policy in Utah
  • Commuter benefits (UTA Pass)
  • In-house coaching initiative: Help clarify goals, gain self-awareness, commit to action steps, etc.

Apply Here

Click above to apply now to this role. A window will open for our chat bot (beta) to detail some of the requirements and share some details with you. If you would like to proceed, you will be able to immediately book an interview. If you have problems or questions, click the chat bubble in the lower corner of this page.