Now Hiring: Customer Support Angel – Provo, Utah

About this Role:
We are experiencing massive growth as a company, but there’s a staggering amount of people who are not aware of Angel Studios yet. In this role, you will have an unprecedented opportunity to shape the future of our business and impact thousands of customers, and future employees. We’re a little biased, but we can’t think of any other Customer Service opportunity as exciting!
Expectations:
Full time: 32-40 hrs per week (open 7 days a week so expect some weekend hours).
MUST BE a Resident of Utah. Located near/in Utah County strongly preferred.
Requirements:
MUST BE a Resident of Utah. Located near/in Utah County preferred.
Excels in Customer Support
Knowledge of streaming devices and how to work through technical issues
Enjoys helping people troubleshoot
Can handle a fast paced work environment
Responding to customer chats and emails, good writing skills are a must
Willing to adapt, it’s a growing business so things can change quickly
Enjoys working with a team
Can self monitor while working from home
Monthly on-site attendance required for training and company/team meetings
Opportunities to grow professionally within the company
Objective:
Assist all customers in a timely fashion to address and resolve their concerns and questions, billing issues, assist in troubleshooting the errors/technical issues they may be experiencing, and investment issues. Also, a desire to learn and grow in areas that will benefit the team and the company. We are looking for people who can accomplish all of these objectives.
As a Support Angel, you will be required to do the following:
Report to each shift on time and as scheduled.
Have excellent communication skills
Respond to incoming emails (chats and calls as needed)
Willing to research to answer our customer’s questions in full
Address customers casting issues
Assist in billing issues for customers
Create additional value for the team with increased responsibilities.
Work to assist with investments issues
Benefits:
$13 per hour starting pay
Full Medical, Dental, and Vision benefits paid by Angel Studios
Work from home/in office correspondence
Fun office environment: kitchen stocked with healthy snacks, keurig, pool table and ping pong table, team events, in office lunch opportunities
Be involved with exciting new projects; possibility of travel opportunities to visit some of the projects being filmed and help on set

Apply Here

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